We have special software and hardware to help recover your lost encrypted backup password if you forgot it, but currently we can only assist those who:
- Are Android users
- Have created a backup of their wallet to the Google Drive
As the encrypted backup is located inside an application directory in the user’s Google Drive account, we require access to the relevant Google Account to be able to extract with our recovery tools since it’s not visible via the normal Google Drive file explorer. Once we extract the encrypted backup file, we require the user to change their Google Account password.